Frequently Asked Questions

What sizes are available in your clothing line?

We offer a range of sizes from XS to L. Please refer to our size guide for detailed measurements to ensure the perfect fit.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the website of the shipping provider.

What is your return policy?

We accept returns within 30 days of receipt. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Return Policy page for more details.

Can I change or cancel my order after it's been placed?

Order modifications or cancellations can be made within 24 hours of order placement. Please contact our customer service immediately at luminiclothing@gmail.com if you need to make a change. Once the order has been shipped, you must wait until the order arrives to make the refund.

How can I make a payment?

We accept various payment methods including credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secured and encrypted.

What should I do if I receive a defective or wrong product?

If you receive a defective or incorrect item, please contact us at luminiclothing@gmail.com with your order number and a brief description of the issue. We will guide you through the return process and ensure the correct item is sent to you without additional cost.

Are there any care instructions for your products?

Yes, to maintain the quality of your garments, we recommend washing them in cold water, avoiding bleach, and hanging them to dry. Specific care instructions are also provided on the labels of our products.

Do you offer discounts or promotions?

We periodically offer discounts and promotional deals. The best way to stay informed about upcoming sales and special offers is by signing up for our newsletter.

How can I contact customer service?

You can reach our customer service team by emailing luminiclothing@gmail.com. We strive to respond to all inquiries within 24 hours. Also, you can chat with our live support for a faster response.